Joint Emergency Services Control Centre Supervisor & Trainer
St Helena Island, South Atlantic
2 years FTC available immediately
£27k-£32k pa, depending on experience and qualifications, plus an International Supplement of £15.9-£22.2k pa (depending on circumstances)
Enjoying unique lifestyle opportunities, St Helena Island is a self-governing overseas territory of the United Kingdom. Although better placed to develop economically and socially as a result of opening our international airport in 2017, we are not at the stage of self-sufficiency and therefore remain dependent on UK government aid.
The Royal St. Helena Police (RSHP) are seeking a supervisor and trainer to work with the operators in the Joint Emergency Services Control Centre (JESCC) to improve the capabilities and capacity of this service and the skills and abilities of its staff. The JESCC provides command and control support to police, fire, sea rescue, ambulance and general maritime activities in and around St. Helena. It also provides maritime radio support for Ascension Island. In this key role you must co-ordinate and manage response to incidents and ensure risk is identified and managed, overseeing communication between the public, police and other external agencies.
You will maintain an open, fair and supportive environment to ensure performance, quality assurance and SLA targets are achieved or exceeded. As you identify training and development needs you will provide appropriate coaching and performance feedback. You will monitor the welfare of your team to ensure appropriate support following difficult and/or sensitive incidents.
You will assess critical or potentially critical incidents to ensure safety and monitor and review ongoing incidents, identifying areas for improvement. You will also monitor the maritime ship-to-shore radio network and initiate emergency response
Educated to Level 3 or equivalent or with relevant work experience at supervisory or line management level, you have worked in a busy emergency services call handling environment, dealing with challenging callers and sensitive matters. You have a background in supervision, staff development and training, risk assessment and critical incident management, plus call management operating procedures and graded response.
Able to identify cause and effect and develop a course of action to target root causes and mitigate risks, you can motivate a team and create strong engagement with personal and team objectives and with force values, behaviours and priorities. You know how to review and assess performance, providing feedback and ensuring corrective action. Flexible, you plan ahead to allocate work and to identify and mitigate risks.
In addition, you must demonstrate your commitment to the RSHP Code of Ethics and use your diverse expertise and experiences to ensure your time on the Island has the broadest benefit to St Helena. As an officer funded through the Technical Co-Operation Programme you will be expected to share your knowledge and skills beyond the workplace contributing to workforce, community and capacity development in St Helena.
Our Benefits Package Includes:
- An International Supplement, full details of which are in the Overseas Vacancy Information
- Relocation Allowances, full details of which are in the Overseas Vacancy Information
- Annual Pension Contribution of 7.5% of salary
- Annual Leave of 30 days per annum plus Public Holidays
How to Apply:
An application form is available below, where further information can also be found, or you may contact Chief of Police David Price on +290 22310 or via email: [email protected]
Applications must be sent to [email protected] and received by 11th March 2024.
To be considered for this role, you must complete our application form. Failure to do so will mean that your application will not be considered. Please do not submit your CV.
The Public Service positively accepts applications from all members of the community regardless of race, gender, disability, age, sexual orientation, religion or belief, and will consider all applications on the basis of merit, in accordance with the person specification.
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